Shannon joined The Richards Group in 2011 with a background in sales management and marketing. She is the Program Coordinator for our commercial clients. Shannon works with the sales team to ensure all client goals on our Service Performance plans are being met and oversees the plan throughout the policy year. She also assists clients with compliance and safety program evaluation and implementation, helping them achieve compliance with OSHA, DOT and DOL regulations. Shannon is a licensed P&C Producer, has her OSHA Compliance Certification, and is an OSHA Authorized Trainer for the General Industry and Construction courses. Shannon is on the Executive Board of the United Way of Windham County and an active member of the Franklin County Young Professionals.